If small print is your thing, pull up a chair...

Patch Tests

If you are a new guest or haven't had your colour or a test done with us for 6 months you must take it at least 48 hours before your appointment. This is to ensure you do not have any negative reactions to the colour product. Please contact the salon before your appointment so we can organise this for you. If you don't take one before your appointment we unfortunately may have to reorganise to another date.


You can move or cancel your appointment up to 24 hours before your appointment time. If you cancel after this time you will be charged 50% of your appointment. If you fail to turn up to your appointment you will be charged 100%.


In these terms of sale, ‘we’ means David Masters Ltd t/A David Masters Salon (and ‘us’ and ‘our’ will be construed accordingly); and ‘you’ means our customer or potential customer for products (and ’your’ will be construed accordingly).

These are the terms in which we sell all products to you. By ordering any of the products, you agree to be bound by these Terms and Conditions.

Order Process

The advertising of products on our website constitutes an 'invitation to treat' and your order for products constitutes a contractual offer.  No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

All goods which appear on the website are subject to availability.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

(i) You must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;

(iii) You must confirm your order and your consent to these terms of sale;

(iv) First Data will handle your payment;

(vi) Once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.  The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by viewing your shopping bag.

Price and Payment

Prices for products are quoted on our website.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

     • The prices on the website include all value added taxes (where applicable).

     • The prices displayed on the website are web exclusive and may vary from in-salon prices.

     • Payment for all products must be made by Debit or Credit card.

     • Prices for products are liable to change at any time, but changes will not affect contracts.

Your Warranties

You warrant to us that:

(a)  You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b)  The information provided in your order is accurate and complete;

(c)  You will be able to accept delivery of the products;

(d)  You are resident in England, Wales, N.Ireland or Scotland.

(e)  You are at least 18 years of age.

Delivery Policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation.  

We will only deliver products within England, Wales, N.Ireland and Scotland.

Risk and Ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

(a) Delivery of the products; and

(b) Receipt by us of full payment of all sums due in respect of the products.

We will be entitled to recover payment for the products even where ownership has not passed to you.


You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).

If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

Statutory Rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

Returns and Refunds

If you have received goods in connection with the contract you have cancelled, you must send the goods back no later than 14 days after informing us of the cancellation of this contract. You agree that you will have to bear the cost of returning the goods.

All orders have a no quibble 14 days return policy.

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned products.

Limitations of Liability

Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) for fraud or fraudulent misrepresentation; or (iii) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.

Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).

General Terms

Images of products on our website are for illustrative purposes; actual products may differ from such images.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us.  We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale.  Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

Contact shop@David Masters Ltd t/a David Masters Salon.com for any queries regarding your order.


Colour Consultations are complimentary.

Unfortunately David Masters Ltd t/a David Masters Salon cannot colour hair for clients aged under 16 years.

All colour without a cut must be accompanied by a finishing blow dry at an additional cost of £30.

Prices are subject to confirmation during consultation.

Colour Appointments can be booked using the online service.

David Masters Ltd t/a David Masters Salon only apply colour provided by David Masters Ltd t/a David Masters Salon.


All colour without a cut must be accompanied by a finishing blowdry at an additional cost £30.

Not valid with any other offer or discount.

Must be accompanied by a cut or technical blow dry service.

Offer excludes treatments.

Offer excludes retail products.

Unfortunately David Masters Ltd t/a David Masters Salon cannot colour hair for clients aged under 16 years.

Subject to availability.

Only valid during the dates provided by David Masters Ltd t/a David Masters Salon.


All treatments without a cut must be accompanied by a finishing blowdry.

Straightening and texturizing are only available at selected salons.


Standby appointment can be booked by phoning the salon anytime the same day or after 3pm for the next morning for an appointment.

Stand by Appointment cannot be booked online.

Appointments are subject to availability.

Only valid with selected stylist.

Standby appointments have to quote “standby service” when booking your appointment.


20% off all services with a valid Student or NHS Card from Sunday-Friday.

Cannot be used with any other offer.

Offer excludes treatments.

Offer excludes retail.


At the end of your visit, you will receive a Recommend a Friend card. We would love you to recommend a friend who has not visited us before. When you do, your friend will receive 50% off their cut & style appointment and as a thank you, you will also receive %50 off your next cut.


Appointments for wash cut and blow-dry or wash and blow-dry can be made by directly calling the salon or online through the online booking system.

Straightening and texturizing treatments, consultations, standby and promotional services cannot be booked online.


Redeemable at David Masters Ltd t/a David Masters Salon salons at Richmond Bridge and St Margarets.

The minimum amount is £10, maximum is £250.

Gift cards cannot be exchanged for cash.

The card will expire 24 months from the date of purchase. Any outstanding balance remaining will be reduced to nil and forfeited.

The card is sent via Royal Mail free of charge.

Postage is UK only.

Cards are delivered within 5-7 working days.

Gift Cards are non-refundable.

The card amount is only redeemable by presenting the gift card. We cannot accept the gift card confirmation letter as payment.


We’re not big on small print and we like to speak in plain English but your privacy is important to us and this is our policy.

David Masters Salon thanks you for trusting us with your data. We take this responsibility very seriously. Please know we never sell or share your information to or with third parties and if you want to unsubscribe or have your details deleted at any time, please email us by clicking HERE.  We might shed a little tear but we promise to delete you from our files.  

For those of you that want to feel your data is safe, please know we everything in our power to store your data securely and act responsibility.


The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.

The 21st Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.

Our Commitment

David Masters Salon is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR and the UK’s Data Protection Bill

David Masters Salon is dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. Our preparation and objectives for GDPR compliance have been summarised in this statement and include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.

How We are Preparing for the GDPR

David Masters Salon already have a consistent level of data protection and security across our organisation, however it is our aim to be fully compliant with the GDPR. Our preparation includes: -

• Information Audit - carrying out a company-wide information audit to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed.

• Policies & Procedures - [revising/implementing new] data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including: -

• Data Protection – our main policy and procedure document for data protection has been overhauled to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of individuals.

• Data Retention & Erasure – we have updated our retention policy and schedule to ensure that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We have dedicated erasure procedures in place to meet the new ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities.

• Data Breaches – our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time. Our procedures are robust and have been disseminated to all employees, making them aware of the reporting lines and steps to follow.

• International Data Transfers & Third-Party Disclosures – where [David Masters Salon] stores or transfers personal information outside the EU, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as provisions for binding corporate rules; standard data protection clauses or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.

• Subject Access Request (SAR) – we have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge. Our new procedures detail how to verify the data subject, what steps to take for processing an access request, what exemptions apply and a suite of response templates to ensure that communications with data subjects are compliant, consistent and adequate.

• Legal Basis for Processing - we are reviewing all processing activities to identify the legal basis for processing and ensuring that each basis is appropriate for the activity it relates to. Where applicable, we also maintain records of our processing activities, ensuring that our obligations under Article 30 of the GDPR and Schedule 1 of the Data Protection Bill are met.

• Privacy Notice/Policy – we [have revised/are revising] our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.

• Obtaining Consent - we [have revised/are revising] our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information. We have developed stringent processes for recording consent, making sure that we can evidence an affirmative opt-in, along with time and date records; and an easy to see and access way to withdraw consent at any time.

• Direct Marketing - we [have revised/are revising] the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.

• Data Protection Impact Assessments (DPIA) – where we process personal information that is considered high risk, involves large scale processing or includes special category/criminal conviction data; we have developed stringent procedures and assessment templates for carrying out impact assessments that comply fully with the GDPR’s Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s).

     • Processor Agreements – where we use any third-party to process personal information on our behalf (i.e. Payroll, Recruitment, Hosting etc), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they (as well as we), meet and understand their/our GDPR obligations. These measures include initial and ongoing reviews of the service provided, the necessity of the processing activity, the technical and organisational measures in place and compliance with the GDPR.

     • Special Categories Data - where we obtain and process any special category information, we do so in complete compliance with the Article 9 requirements and have high-level encryptions and protections on all such data. Special category data is only processed where necessary and is only processed where we have first identified the appropriate Article 9(2) basis or the Data Protection Bill Schedule 1 condition. Where we rely on consent for processing, this is explicit and is verified by a signature, with the right to modify or remove consent being clearly signposted.

Data Subject Rights

In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information via [our website, in the office, during induction etc] of an individual’s right to access any personal information that David Masters Salon processes about them and to request information about: -

     • What personal data we hold about them

     • The purposes of the processing

     • The categories of personal data concerned

     • The recipients to whom the personal data has/will be disclosed

     • How long we intend to store your personal data for

     • If we did not collect the data directly from them, information about the source

     • The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting

     • The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use

     • The right to lodge a complaint or seek judicial remedy and who to contact in such instances

Information Security & Technical and Organisational Measures

David Masters Salon takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures, including: -

GDPR Roles and Employees

David Masters Salon have designated [insert DPO/lead name] as our [Data Protection Officer (DPO)/Appointed Person] and have appointed a data privacy team to develop and implement our roadmap for complying with the new data protection Regulation. The team are responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR readiness, identifying any gap areas and implementing the new policies, procedures and measures.

David Masters Salon understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR and have involved our employees in our preparation plans. We have implemented an employee training program specific to the which will be provided to all employees prior to May 25th, 2018, and forms part of our induction and annual training program.

If you have any questions about our preparation for the GDPR, please contact David Masters.